This Privacy Policy explains how HBI BIOCHIP LIMITED collects, uses, stores and protects personal information across our website, our supply programmes and our after-sales services.
Data controller: HBI BIOCHIP LIMITED, Rm 2C-P11 2/F HUNG TO CTR, 94-96 HOW MING ST, Kwun Tong, Hong Kong (HK). Contact: press@llitltrade.autos. Telephone: +13619007947.
Contents
HBI BIOCHIP LIMITED respects the privacy of every person who visits our website, requests a quotation, places an order or receives an after-sales service from our team. This Privacy Policy describes, in plain operational language, what personal information we collect, why we collect it, how long we keep it and what choices you hold over it. The policy applies to the developer name HBI Biochip and to the organisation HBI BIOCHIP LIMITED, and it covers the whole of our activity as a supplier of biochip products, laboratory equipment, reagents and calibration services.
We have written this document to be readable without legal training. Where a term has a specific meaning in data protection practice we explain it at first use rather than assuming prior knowledge. If any part of this policy is unclear, please write to press@llitltrade.autos and we will explain it in more detail.
The organisation behind this website trades under the developer name HBI Biochip and the registered name HBI BIOCHIP LIMITED. Both names refer to the same entity, the same office in Kwun Tong and the same set of privacy commitments described here. Our work spans the supply of biochip products, the sourcing of laboratory equipment, the distribution of reagents and consumables, the preparation of technical documentation and the delivery of after-sales calibration. Each of those activities touches personal information in a different way, and this policy addresses them in turn.
We believe that privacy documentation should describe what actually happens rather than what a lawyer wishes happened. For that reason every section below reflects our genuine operating practice, and where a practice has limits we state the limits plainly. A laboratory that entrusts us with contact details, delivery addresses and technical specifications deserves an accurate account of how that material is handled.
This policy covers personal information processed through the website at llitltrade.autos, through email and telephone contact with our office, through quotation and order handling, through delivery coordination and through after-sales calibration and support. It also covers information exchanged during OEM and custom chip programme discussions, including specifications and technical notes that may contain personal contact details.
This policy does not cover the internal practices of organisations that are independent of us, such as courier companies, payment institutions or instrument manufacturers. Those organisations maintain their own privacy documentation, and we encourage you to review it where relevant. Where we act only as a conduit between your organisation and a third party, our role is limited to passing information along the route you have requested.
The policy applies regardless of the device or channel you use to reach us. Whether you complete the contact form on the website, send an email, telephone the office or meet a member of the team at a trade event, the same commitments apply. It also applies to information that arrives indirectly, for example when a colleague forwards your details as part of a quotation request on behalf of a shared laboratory project.
Where a customer is itself an organisation with its own privacy obligations, this policy does not replace those obligations. A research institution remains responsible for its own notices to its staff and students. Our commitments sit alongside the institution own arrangements, and we are happy to work within an external framework when a customer asks us to do so.
We collect information in three broad ways: information you give us directly, information generated as we supply products and services, and limited technical information recorded automatically when you browse the website.
We do not seek sensitive personal information such as health records, biometric identifiers or political opinions, and we ask that you do not include such information in an enquiry or message.
Where a laboratory shares a sample identifier that happens to include a patient code, we treat that identifier with care and discourage the inclusion of unnecessary clinical detail in routine correspondence. If a project requires the exchange of clinical material, we agree the handling rules in writing before any information moves, and we keep the exchange to the minimum that the task requires. Our default assumption is that a professional laboratory does not wish to send more than the supply conversation needs.
We also recognise that a business email address and a job title can be surprisingly revealing when combined with an organisation name and a research interest. We therefore treat the whole of an enquiry as confidential material rather than limiting protection to the parts that are obviously personal, and we apply the same standard to the technical attachments that often accompany a first message.
We process personal information for purposes that are necessary to run a supply business responsibly. Those purposes include responding to enquiries, preparing quotations, fulfilling orders, arranging delivery, providing calibration and support, maintaining quality records and meeting our accounting and legal obligations.
Depending on the situation, processing rests on one or more of the following foundations: the performance of a contract with you or your organisation, our legitimate interest in operating and improving our services, your consent where we ask for it, and compliance with legal or regulatory duties. Where we rely on legitimate interest we balance that interest against your rights and expectations, and we limit the processing to what the purpose genuinely requires.
This balancing exercise is not a formality. Before we introduce a new use of personal information we ask whether a customer would reasonably expect it, whether a less intrusive route would achieve the same result, and whether the benefit justifies any encroachment on privacy. If the answer to the last question is doubtful, we do not proceed. That discipline has led us to decline tracking tools that would have made the website marginally easier to measure, and we are comfortable with those decisions.
Where consent is the foundation, you may withdraw it at any time by writing to press@llitltrade.autos. Withdrawal does not affect processing carried out before the request, and it does not prevent us from relying on another lawful foundation where one applies, such as the performance of a contract that we have already agreed with you.
When you contact us through the website form, by email or by telephone, we record the details needed to understand and answer your request. This normally includes your name, your organisation, your contact address and the substance of your enquiry. If you send a technical specification, we store it alongside the enquiry so that our reply and any later quotation remain consistent with what you originally described.
Quotation data is retained even when a quotation does not become an order, because a laboratory often returns to the same specification months later. Retaining the earlier conversation allows us to pick up where we left off instead of asking you to describe the same requirement twice. You may ask us to remove quotation records at any time, subject to the limited retention described later in this policy.
Once an order is placed, we process the information required to fulfil it: the products supplied, the quantities, the delivery address, the agreed schedule and the reference by which your organisation tracks the purchase. We also keep the lot and specification records that allow a supplied item to be traced later, because traceability is essential in a life science context and is frequently requested during audits.
Order data may be shared with the courier or freight partner that carries your shipment, and with the manufacturer or distributor that produced the item, strictly to the extent needed to complete the delivery and honour any warranty. We do not sell order data, and we do not use it to build marketing profiles of individuals.
Our website records limited technical information as part of normal operation, such as the pages requested, the approximate region from which a request arrives and the type of browser used. This information helps us understand which parts of the site are useful, detect abuse and keep the site available to genuine visitors. It is not used to identify you personally and is not combined with enquiry records.
Server logs are kept for a limited period and then discarded. We do not attempt to link a log entry to a named individual, and we do not sell or rent technical data to advertising networks.
Because we coordinate supply between Hong Kong and partners in other regions, personal information may be transferred across borders. A delivery address may be shared with a carrier operating in another country, and a technical specification may be sent to a manufacturer located elsewhere. Where such a transfer occurs, we take reasonable steps to ensure the information remains protected and is used only for the purpose for which it was provided.
We keep transfer routes to the minimum required by the work. If a project can be completed without moving personal information outside Hong Kong, we prefer that route, and we will tell you when a transfer is necessary and why.
We keep personal information only for as long as it serves a genuine business or legal purpose. Enquiry records are generally retained while a supply relationship is active and for a reasonable period afterwards, so that continuity is preserved if you return. Order, calibration and traceability records are kept longer because they support warranty, quality and audit obligations that outlive the immediate transaction.
When information is no longer needed, we delete it or render it unreadable. Where deletion is not immediately possible because a record is embedded in an archive, we isolate the record so that it is not used for any active purpose until deletion can be completed.
We protect personal information through a combination of access control, secure transmission where the channel supports it, and a general practice of collecting only what is needed. Access to enquiry and order records is limited to team members who require it for their work, and those team members are expected to treat the information as confidential.
No method of storage or transmission is perfectly secure, and we do not claim otherwise. We do commit to responding quickly if a problem is discovered. If a security incident affects your personal information, we will investigate, take steps to limit the harm, and notify you and any relevant authority as required by applicable law.
Subject to applicable law, you may hold the following rights over the personal information we process about you.
To exercise a right, write to press@llitltrade.autos with enough detail for us to identify the relevant record. We may ask a small number of questions to confirm identity before acting, because we do not wish to release information to the wrong person. We aim to respond within a reasonable period and to explain clearly if a request cannot be granted in full.
Our products and services are intended for professional and institutional use, not for children. We do not knowingly collect personal information from children, and we do not design any part of this website to attract them. If you believe that a child has provided personal information to us, please contact press@llitltrade.autos and we will delete the information promptly once we have confirmed the circumstances.
Our website may occasionally reference an external resource, such as a manufacturer page or a standards body. When you follow such a link you leave our site and become subject to the privacy practices of the destination. We are not responsible for those practices, and we recommend reviewing the destination privacy notice before providing personal information there.
A link from our site does not imply that we endorse every practice of the destination organisation. It indicates only that the resource may be relevant to the subject under discussion.
Much of the information we handle is commercially sensitive rather than merely personal. Specifications, assay designs, instrument lists and validation results can reveal a research direction that a laboratory does not wish to publish. We treat this material as confidential by default. It is shared inside our organisation only with the people who must see it to complete the work, and it is shared outside only with the partners required to fulfil your request.
Where a confidentiality agreement is appropriate, we are willing to sign one before detailed technical information changes hands. Requests of this kind are common in OEM programme discussions and we regard them as normal professional practice rather than a sign of distrust.
We may update this Privacy Policy when our practices change, when a new service line is introduced or when the law requires it. The current version is always the one published on this page, and the general date of the website content indicates the period in which it applies.
If a change materially affects how we use personal information that you have already provided, we will take reasonable steps to bring the change to your attention rather than relying on you to notice it. Continued use of our website or services after an update indicates acceptance of the revised policy.
Questions, requests and complaints about privacy should be directed to HBI BIOCHIP LIMITED at the following details. We prefer written contact because it creates a clear record for both sides.
HBI BIOCHIP LIMITED
Rm 2C-P11 2/F HUNG TO CTR, 94-96 HOW MING ST, Kwun Tong, Hong Kong (HK)
Email: press@llitltrade.autos
Telephone: +13619007947
If you are not satisfied with our response, you may raise the matter with the relevant data protection authority in your jurisdiction. We would welcome the chance to resolve the issue directly before you take that step.