Every enquiry enters HBI BIOCHIP LIMITED through one contact point and is routed to the correct service line. Tell us what your laboratory must achieve and we will reply with a clear route, a timeline and a cost basis.
SAMPLE INJECTION — HBI BIOCHIP LIMITED answers new enquiries within one working day. Include your instrument list if you have one.
Use the form below for a detailed requirement, or contact us directly by email or telephone. Both routes reach the same team at our Kwun Tong office.
Rm 2C-P11 2/F HUNG TO CTR, 94-96 HOW MING ST, Kwun Tong, Hong Kong (HK)
If your question is not answered here, send it through the form and we will reply with a written answer rather than a pointer to a document.
New enquiries are normally answered within one working day. If your message includes a specification, an instrument list or a required delivery date, the reply can often contain a concrete route and a cost basis on the first response rather than a follow up question.
Yes. An early stage specification is welcome and is often easier to shape well than a frozen one. Describe the measurement you must make, the fluid volumes you can handle and the instrument you intend to use, and we will help turn that into a design brief during the OEM and custom chip conversation.
Yes. Handling instructions, storage conditions, lot references and validation summaries are prepared as standard, and revision controlled records can be assembled for audit, partner review or internal quality inspection on request. Calibration records are produced in a form that can be filed directly.
HBI BIOCHIP LIMITED routes every enquiry to the correct programme, whether it concerns chips, equipment, consumables, documentation or calibration.